All it comes to an end when dealing with the customers that " Is this the Best Price ? " or "What is your Best Price ? ". So one day me and my mate Betty Nuggs were thinking, how to answer this frequently asked question by the customers because it doesn't matter at all, even there are two different prices already marked on the products but they still want the best price neither Recommended Retail Price nor Sale Price. So we figured out that it doesn't matter whether you spend 5 minutes or 30 minutes with a customer, all it comes to is the best price
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As a solution he got a piece of paper and marked the heading as " The Best Price ..with a big smiling face : ) ". Looking at that I smiled as well ,He suggested me to apply this " funda " when next customer is going to ask for the best price, hand over the piece of paper to the customer saying this is the best price. So the next customer came in and the same thing happened, after providing information & service on a latest product to the customer, he asked me " Is this your best price ? " and with a big smile on my face I gave that piece of paper to the customer saying this is my best price for you. In reaction to my action, customer replied with a big smile and said " I really liked it & want to buy this product ".
He returned that piece of paper to me with a smile and said that in future he would like to do more business with me, because he was really happy with the service and the delivered product knowledge, he said in today's market place a large number of consumers are willing to pay extra for a good service and the right information provided to them.
He disclosed that he went to other stores and experienced that the quality of service, Information and knowledge delivered by me was more professional but and the price offered was very competitive in the market and therefore he willingly paid few extra $ for the quality of service.
He disclosed that he went to other stores and experienced that the quality of service, Information and knowledge delivered by me was more professional but and the price offered was very competitive in the market and therefore he willingly paid few extra $ for the quality of service.
Thanks to my mate Betty Nuggs. However, After working 10 years in retail he recently moved to a new industry and I am always going to miss his simple but effective techniques used in the retail business i.e. what I consider as a quality of a " Retail Market Guru" which comes through experience in the industry over a period of time. The application of simple and effective techniques helps in selling and delivering complete customer satisfaction.

good work! When the 2nd article is coming up? :P Would be nice if you could post an image of the piece of paper u r talkin abt.
ReplyDeleteThanks Neshy for the feed back
ReplyDeletegood dear, You are learning new techniques in your field.
ReplyDeleteNIce ...INformative ..keep it up !!!
ReplyDeletePractical and Good knowledge to share..
hey arpit its betty nuggs here. thats a great story and im very honoured that you featured me and the, 'the best price :)' little piece of paper....talk soon mate.
ReplyDeleteArpit, this nice piece of writing, impressive mate, Keep adding and updating, Cheers....all the best and keep up the good work.
ReplyDeleteRegards
Diwakar Sundriyal
Try that flogging speakers out the back of a van ;)
ReplyDelete